The SonicWall 8x5 Support license delivers dependable, business-hours assistance and maintenance for your SonicWall firewall or security appliance. This 1-year support subscription ensures access to SonicWall's technical support team Monday through Friday during local business hours, providing expert help when you need it most. You'll also receive firmware and software updates to stay current with the latest security improvements and performance enhancements. For added peace of mind, the package includes advanced hardware replacement (RMA), helping minimize disruption in the event of a device failure. This support plan is a cost-effective solution for businesses that do not require 24-hour support but still demand reliable, professional service and update coverage during the workweek. Note: Ensure compatibility with your specific SonicWall model before purchasing. This license must be registered to an active appliance.