FortiCare Elite Support is Fortinet's highest-tier service plan, designed for enterprises that require maximum uptime and tailored engagement. It features accelerated SLAs, direct access to senior Fortinet engineers, and extended End-of-Engineering-Support (EoES) by an additional 18 months for greater lifecycle flexibility. The Elite Portal provides unified visibility into your devices, contracts, and support cases, helping IT teams monitor performance, compliance, and health metrics in real time. With its proactive incident management and personalized support model, FortiCare Elite ensures that complex, distributed environments run securely and efficiently.