FortiCare Premium Support provides round-the-clock access to Fortinet's expert engineers and global support centers. Designed for businesses that demand uninterrupted protection, this plan ensures rapid incident resolution and proactive maintenance across your Fortinet infrastructure. Subscribers benefit from one-hour response times for critical issues, next-business-day replacement for faulty hardware, and complete software and firmware update access. Combined with detailed reporting through FortiCloud and the Security Fabric, FortiCare Premium delivers dependable service continuity and peace of mind for mission-critical operations.