ATTENTION. This item is imported from Mexico and doesn't come with any packaging or any retail boxes. They come loose in a master carton to our company by a distributor who picks them up from the manufacturer. They are lubricated with some kind of oil so that the blade doesn't rust. and it is recommended that you wash them with soapy water before using them the first time. Since they come loose in a master carton they go get scratched and dented in transit and that is normal with these machines. We will guarantee this item for 30 days from the date of purchase against any manufacturer defect. When it comes to shaving ice Mexicans have perfected the art and if you go to Mexico or even in California's Mexican neighborhoods you will always see someone selling shaved ice treats with fruit flavors like pineapple, mango etc....and they all use this device. This is made in Mexico and not some cheap Chinese imitation. This is imported from Mexico. It has an adjustable blade system which is very easy to use and is basically a very light metal yet thick hand manual carpenter planer. It is used just like shaving wood with a plane. You will absolutely love this because it fits great in the hand and is light weight for long term use. Make sure that the blade is only out a little bit so that it will make it easy to shave and adjust from there on. Thank you