The Zip Pack is a 19 inch backpack that is perfect for carrying all of your tech featuring a fun monster theme. The padded laptop pocket is raised off the bottom of the pack to help protect it when you put your pack down. Created with an adjustable padded shoulder strap, pockets inside and outside, and interior organizer to hold all your stuff. You will never have to worry about not being able to store it all because The Zip Pack has pockets everywhere. Case-it knows that our customers depend on our items every day, throughout the year. As such, our products come with a 1 year warranty. Original proof of purchase is needed. Note: This warranty does not cover any problem that is caused by normal wear and tear, abuse, neglect, heat, humidity, maintenance, or modification of the product. If it is determined that the problem is a result of any of the above, the warranty will become null and void. The original purchase receipt is required for all warrantied items. Please email the below information to customer.service@caseit.com if you would like to submit a warranty claim. Proof of purchase Item stock # and color Image of white tag with UPC (usually located inside) Image of the damaged part Replacement ship to address