The MIDWEST Starter Series Drop Pin Dog Crate/Cage cuts house breaking time in half and reduces behavioral problems, wether your starting again with a new puppy or starting again with a adult dog . The Starter Series line of dog crates/cages are equipped with safe and secure slide bolt latches & two handles. Please note that this giant dog crate does not include a pan. The pan needs to be purchsed seperatrely. We at MidWest Homes for Pets understand that your dog is a part of your family and that's why we ensure our dog crates are manufactured with the highest quality control standards creating a safe home for your pet that you can feel confident with. MidWest Homes for Pets stands behind the quality of our products with a 1-year Manufacturer's Warranty. If you have any questions about our dog crates our customer service department would be glad to help you. MidWest customer service can be contacted at: 1-800-428-8560, available 9:00 AM - 4:00 PM, Monday - Friday.