دعم Fortinet FortiCare Elite لـ FortiGate-121G | ترخيص لمدة 5 سنوات | مساعدة ذات أولوية عالية اللمس، ووصول هندسي موسع، وإدارة استباقية للحساب (FC-10-F121G-284-02-60)
FortiCare Technical Support helps thousands of enterprises get the most from their investments in Fortinet's products and services
FortiCare Technical Support Service is a per-device support service, and it provides customers access to over 1,800+ experts to ensure efficient and effective operations and maintenance of their
Global technical support is offered 24x7 with flexible add-ons, including enhanced service level agreements (SLAs) and premium hardware replacement through 200+ in-country depots
Fortinet offers three per-device support options tailored to the needs of our enterprise customers: FortiCare Essential, Premium, and Elite
The newly launched Elite service provides 15-minute response times for key product families
وصف
FortiCare Elite Support is Fortinet's highest-tier service plan, designed for enterprises that require maximum uptime and tailored engagement. It features accelerated SLAs, direct access to senior Fortinet engineers, and extended End-of-Engineering-Support (EoES) by an additional 18 months for greater lifecycle flexibility. The Elite Portal provides unified visibility into your devices, contracts, and support cases, helping IT teams monitor performance, compliance, and health metrics in real time. With its proactive incident management and personalized support model, FortiCare Elite ensures that complex, distributed environments run securely and efficiently.