SonicWall Standard Support delivers essential technical services for SonicWall appliances and licensed services, helping organizations maintain network security and performance. This support tier is ideal for environments that do not require 24x7 response but still demand access to critical updates and timely issue resolution. With business-hour support, administrators can open cases, receive remote troubleshooting assistance, and escalate issues through SonicWall's certified support teams. In addition, SonicWall provides firmware updates, security patches, and bug fixes to ensure your systems remain secure and compliant. Standard Support also includes hardware replacement coverage, ensuring eligible SonicWall devices can be serviced or replaced quickly in the event of a failure. All services are managed through the MySonicWall portal, providing centralized access to downloads, support cases, and device registration. Note: This license provides standard (business-hours) technical support and update access for a compatible SonicWall product. Be sure to verify your device and support term before purchase.